Counter & Rental Clerks

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Code: 41-2021.00

Description : Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.

JobTitles : Clerk, Customer Service Representative (CSR), Rental Agent, Counter Clerk, Crew Member, Customer Service Associate (CSA), Sales Clerk, Video Clerk, Cashier, Leasing Consultant

Tasks:
  • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
  • Compute charges for merchandise or services and receive payments.
  • Answer telephones to provide information and receive orders.
  • Provide information about rental items, such as availability, operation or description.
  • Rent items, arrange for provision of services to customers and accept returns.
  • Inspect and adjust rental items to meet needs of customer.
  • Explain rental fees, policies and procedures.
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
  • Keep records of transactions, and of the number of customers entering an establishment.
  • Reserve items for requested times and keep records of items rented.