Gaming Managers
Code: 11-9071.00
Description : Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
JobTitles : Casino Manager, Slot Manager, Gaming Manager, Slot Operations Director, Cage Manager, Floor Manager, Floor Supervisor, Gaming Director, Gaming Manager On Duty (Gaming MOD), Pit Manager
Tasks:
- Resolve customer complaints regarding problems such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
- Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
- Explain and interpret house rules, such as game rules or betting limits.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Interview and hire workers.
- Prepare work schedules and station arrangements and keep attendance records.
- Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.