First-Line Supervisors of Personal Service Workers
Code: 39-1021.00
Description : Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
JobTitles : Hair Salon Manager, Recreation Coordinator, Direct Care Supervisor, Resident Care Supervisor, Salon Manager, Spa Director, Adult Family Home Program Manager, Community Life Director
Tasks:
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Apply customer/guest feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Analyze and record personnel or operational data and write related activity reports.