Switchboard Operators, Including Answering Service

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Code: 43-2011.00

Description : Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

JobTitles : CBX Operator; Communication Specialist; Information Specialist; Operator; PBX Operator (Private Branch Exchange Operator); Switchboard Operator; Switchboard Operator, Receptionist; Telecommunications Clerk; Telecommunications Operator; Telephone Operator

Tasks:
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Monitor alarm systems to ensure that secure conditions are maintained.