Eligibility Interviewers, Government Programs

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Code: 43-4061.00

Description : Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

JobTitles : Workforce Services Representative (WSR), Eligibility Specialist, Career Consultant, Work Force Advisor, Business Employment Specialist, Client Services Representative, Eligibility Technician, Employment Adjudicator, Employment Specialist, Family Independence Case Manager

Tasks:
  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.
  • Check with employers or other references to verify answers and obtain further information.
  • Keep records of assigned cases, and prepare required reports.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.